novembre ----------------------------------------------------------------------------------------- treatment "Communication is less about what somebody says to you than about how you receive that message and what you do about it. If you try to think of communication in terms of a game of chess, your responsibility becomes clear. In chess you don't just let the other player lead you around the board, or play the game the same way over and over even though you've lost each time. If you want to start winning, you do some leading and strategizing yourself. With practice, you come to see that each of your moves limits your opponent's further options, just as his moves limit yours. Both of you have 'input' into the outcome. The person who abdicates his part of that input almost always loses. "While we don't tend to think of most types of communication in terms of victories and defeats, effective communication does require strategic involvement. It's a matter of learning over time, by trial and error. And to the extent that you haven't been learning and practicing comebacks, your job and career can suffer." - Kathleen Kelley Reardon, PhD and Christopher T. Noblet, MBA 11:00 am - 02.07.11 ----------------------------------------------------------------------------------------- |
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